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Canadream informationWhy recommend CanaDream?- CanaDream are leaders in the RV industry for innovation in fleet design, quality & service standards. - CanaDream staff in all areas are highly trained - from Guest Experience staff to our own certified & licensed vehicle technicians to our general maintenance team and reservations staff. Our in house CanaDream University ensures that high standards are both learned and maintained in all areas. - All vehicles in our Guest fleet go through our 100+ point Pre Delivery Inspection (PDI) before each trip and then, prior to guest pick up, a further Front Line Unit Inspection (FLUI) to ensure our internal standards have been met. - Multi lingual operations manuals come with all vehicles, as do safe driving guides and a 24/7 free phone or text help line. - CanaDream invites our guests to "Experience Canada at their own Pace" and we have developed the CanaDream Club which offers savings at hundreds of attractions and campgrounds throughout Canada. This programme is available via our unique iPad application and all guests can now rent an iPad from CanaDream and enjoy the benefits of these savings as they travel. - CanaDream offers guests the ability to check in online in advance of their vehicle pick up day. By reviewing and then completing the required pick up information ahead of time, guests will experience a smoother vehicle collection process. 2016-2017 RECREATIONAL VEHICLE PROGRAM - 7 Canadian Gateway locations offer exposure to an incredible variety of natural experiences and include Vancouver, British Columbia; Calgary and Edmonton, Alberta; Toronto, Ontario; Montreal, Quebec; Halifax , Nova Scotia and Whitehorse, Yukon. - A fleet of more than 1000 well maintained current model motor homes and recreational vehicles suited to your customer's lifestyle and budget. - The CanaDream "Run of Fleet" program will allow your customers to book a high quality CanaDream vehicle at up to 20% discount. Here's how it works - Customers choose one of the two Run of Fleet options based on up to either 2 or 4 people travelling together. At pick up, CanaDream will select and provide a quality CanaDream vehicle from the Guest's confirmed Run of Fleet category. - Financially sound and responsible company publicly traded on the Toronto Venture Exchange; symbol: CDN. - CanaDream offers comprehensive insurance coverage. - All inclusive insurance coverage providing $5,000,000 CDW, LDW and VIP. - Our high quality product and service ensure happy repeat Guests. Canadream Rental TermsLocation Hours of OpeningCanaDream locations (except for Whitehorse) are open: October 1 to April 30: Monday to Saturday from 08:00 to 17:00pm May 1 to September 30: Monday to Sunday 08:00 to 18:00 Sunday Pick up/Drop off can be requested from Oct 1 to April 30 for a Sunday Fee $300 ($375 retail) per drop off or pick up. Note: Edmonton location is closed on Sundays Whitehorse location is open: May 1 to May 27: Monday to Friday 08:00 to 16:00 May 28 to September 17: Monday to Sunday 08:00 to 18:00 September 18 to October 15: Monday to Friday 08:00 to 16:00 October 16 to April 30: Closed for the winter 2019 Season dates Winter 05 November 2018 – 31st March 2019 Summer 01 April – 03 November 2019 Payment A non-refundable deposit will be taken from your nominated credit card at the time of booking confirmation. This percentage of the total fees will vary depending on the number of days your booking is placed before travel commencement. The balance payment due will be deducted from your nominated credit card 40 days prior to the commencement of your rental. Please ensure there are sufficient funds available on your credit card. Initial Deposit and remaining payment can be made by Master Card, Visa only. If you are booking within 40 days of travel the entire cost of the rental will be transacted from your nominated credit card at the time of booking confirmation. Note on foreign currency bookings: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to CAD$. There may be other fees paid locally upon arrival (e.g. GST or Provincial Taxes, physical extras like chairs, tables). These can be paid by Master Card, Visa or American Express credit cards. All renters must present a valid credit card at the time of pick up. Cancellation Policy The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: Booked and cancelled within 5 days is "No Charge" when departure date is greater than 48 days from booking the date. Bookings cancelled more than 5 days after booking date are subject to the following cancellation charges: Over 48 days prior to departure - $100.00 48 - 18 days prior to departure - $500.00 17 - 11 days prior to departure - $750.00 10 days - departure day and no shows -100% of the total charges Please note that taxes are additional to the above fees. Online Check In It is strongly advised that you complete your check-in process online (will be available for use 90 days prior to their pick-up date.) via the following link, this will speed up the takeover process significantly and help you get on the road sooner. http://www.canadream.com/onlinerepublic please enter your Name, Confirmation Number, Pickup Location and Pickup Date. Booking Amendments If you wish to make any changes to your booking the booking will be calculated by using either the original flex rate or the flex rate that is valid at the time of the booking change, depending on the change requested. The following situations are classified as booking alterations and the flex rate of a confirmed booking will be recalculated using the most current Flex Rate if a change is requested to: 1. Change of booking name 2. Change of Vehicle Type 3. Change of Pick up location 4. Change in the Pick-up date 5. Change in the Drop off date 6. Change in one-way drop off location The flex rate of a confirmed booking will not change with requested changes to party size and/or adding prepaid items. If an amendment is made to the Guest booking dates within 14 nights of pick up, no refund will be made if the length of hire is shortened (the Guest booking will be charged at the number of nights originally booked) or if a lesser RV is selected. There is no refund for late pick up or early return of the RV. A relocation fee may apply if the collection or return location is amended within 14 nights of RV pick up or if notification occurs during the hire. The first change only is at no charge. The first change may involve several aspects of the reservation. The second and subsequent changes are at $50 CAD per aspect, per change. Flex Rates include 0 km/night*, $5,000,000 all-inclusive insurance coverage including CDW, LDW and VIP (retail value of $19.95 per night), and preparation fee ($55 retail Saving), 24/7 On-road Support, first fill of Propane, minimum ¼ tank of fuel, vehicle demonstration, CanaDream Club membership. Other CanaDream Rates Flex Rates are separate to any other rate or special you may have. Flex Rates do not replace these other rates or specials; rather Flex Rates offer you another choice. Flex Rates only apply to new bookings. CanaDream will not accept cancellations of any other rate scheme that are then re-booked using Flex Rates or vice versa. Flex Rates cannot be combined with any other rate scheme. Rental Extension If a Guest wishes to extend the booking whilst on hire, they must first obtain authorization from CanaDream Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. The extra cost (Gross Rate) of an extended booking must be paid by credit card over the telephone or at a CanaDream location immediately on confirmation of the booking extension. If the Guest decides to extend their booking duration before pick-up (changing the drop-off date) the Booking Amendment policy applies. Travel insurance We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking. Minimum Rental 7 nights year-round. Shorter booking periods may be available on request. Please call us. Winterizing Please note that during the winter season (usually from 01 October but possibly earlier), the vehicles will most likely be winterized, depending on weather conditions. This means that all water will be drained from the vehicle and replaced with anti-freeze liquid. This means that there will be no access to the sink, toilet or shower. Security Deposit
Group Bookings CanaDream welcomes group bookings for all its unit types with the following changes to our regular terms and conditions for groups of 5 or more vehicles. A further deposit of $500 per unit is required upon confirmation of the booking. Full payment is required 90 days prior to departure. Group Cancellation Policy The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply: * Over 183 days prior to departure $500 per vehicle booked * 182- 63 days prior to departure 50% of the charges * Under 63 days - full payment of rental charges is required in the event of a cancellation. Transfers Transfers to and from airport or airport hotels are complimentary for all stations except Montreal. A $90 one-way/return charge for transfers is applicable between Canadream's Montreal location and Montreal Airport/airport hotels. Guests should call the pick-up location to pre-book their transfer the day before pick-up or from 8am on the morning of pick up. Luggage Restrictions: Passengers using the transfer service are allowed 1 suitcase and 1 hand luggage item per Guest. ** Note: Unfortunately, due to space restrictions in our transfer vehicles, we are unable to guarantee the transfer of bikes, large sports equipment or excessive luggage. Please call to discuss your transfer requirements and we will advise if this is possible, or we will be happy to arrange a private transfer at the Guest’s own cost. RV Collection and Return Guests must phone their pick-up location either on the day prior to collection up to 6pm or on the morning of pick up between 8-10am, where they will be informed of their designated pick-up time and a transfer booked if required (from airport or airport hotel). Pick-up time is between: 13:00 and 16:00 Monday to Sunday. We are happy to offer an Early Pick Up ($300/$375 retail) which allows pick up between 10:00 and 12:00 noon. This includes our transfer service if required. Guests are advised against turning up without confirmation of their time, this can result in a frustrating long wait for the Guests. Drop off Time is between: 08:00am and 10:00am Monday to Sunday. We offer a Late drop off ($300/$375 retail) which allows drop off any time before 15:00, this includes our transfer service if required. Late return of the vehicle has a charge of $150/hr. Early Returns/Unused Kilometer Sorry, there are no refunds for early returns or unused kilometers. Repairs/Maintenance Responsibility CanaDream's fleet of vehicles is in top mechanical condition. In the unlikely event that a mechanical failure occurs, guests are authorized to proceed with the necessary repairs up to $100. For expenses over $100, guests must telephone the rental station for authorization before proceeding with repairs. Replacement parts must be returned to the rental station for reimbursement. Guests assume full responsibility for damage to tires and undercarriage. Oil, tire pressure and coolant must be checked at each refuelling. Costs for oil will be refunded upon presentation of receipts. The company's responsibility is limited to the refund of the daily gross rate, or portion thereof if the breakdown repair is longer than 48 hours. Smoking Policy CanaDream's vehicles are smoke-free. If you choose to smoke, additional cleaning charges may apply. Pets Sorry, pets are not allowed. Additional Km Individual or Additional km is charged at $0.39 per km (payable locally) Driving License/Driver's Age
Prohibited Travel Areas Travel in the following areas is strictly prohibited at all times:
Guests are welcome to travel into the United States. A $10.00/night surcharge applies to any travel within the United States (including Alaska). If US Driving is not included in their rental package, this can be added at pick up, or if the travel itinerary is not known Guests must call the pick-up location to pay the US driver fee before entering the USA. Guests assume all responsibility for any expense or loss of time while traveling in restricted areas. Northern Surcharge There is a surcharge of $625.00 for all RV vacations starting from Vancouver, Calgary, Edmonton, Toronto, Montreal or Halifax with permission to travel on/in: - Alaska Highway north of Fort St. John, British Columbia - Cassiar Highway (#37) north of Kitwanga, British Columbia - Highway 35 north of Peace River, Alberta - Northwest Territories, Yukon, Nunavut, Newfoundland - Quebec & Labrador north and east of Sept-Iles Permission is automatically granted to travel in above areas with pickups in Whitehorse with the exception of the 'No-Go' areas of the Dalton Highway (north of Fairbanks) and the Denali Highway in Alaska and the North Canol Highway in the Yukon. Vehicles for northern travel must be expressly requested and confirmed at the time of reservation. Guests who travel to these areas without permission will be subject to a $900.00 penalty and will void all insurance coverage. CanaDream reserves the right to restrict driving access at any time. These restrictions may be applied at the time of pick-up. Burning Man Surcharge There is a surcharge of $1,000 for all RV vacations starting from any of our locations with permission to travel to the Burning Man Festival in Nevada, USA. Vehicles for Burning Man must be expressly requested and confirmed at time of reservation. Guests who travel to Burning Man without permission will be subject to a $1,500 penalty and will void all insurance coverage. Convenience Kit Fees The convenience kit includes dishes, cookware, pillows, linen, towels, sleeping bags and cleaning equipment. One-way Rental Based on availability, we are happy to offer a one-way travel option to and from all of our vacation centre locations (except to or from Edmonton). Please note that one-way travel in our TCA vehicle type is only possible between Vancouver, Calgary and Whitehorse. One-ways must be reserved and confirmed in advance. Special or unique one-ways across North America are available on request. One-way between all CanaDream locations - $940.00 Commercial Renters CanaDream vehicles may be rented for commercial purposes if special prior approval is obtained. Fuel CanaDream makes no representation as to fuel consumption. Vehicles are supplied with a minimum ¼ tank. If the guest returns with less fuel than on departure, he/she will be charged for that amount of fuel. There is no refund if the client returns with more fuel than on departure. Taxes Are not Included and are subject to Provincial/Federal regulations and therefore are subject to change. The current taxes per province are: Calgary, Edmonton: GST: 5% Whitehorse: GST: 5% Vancouver: PST:7% & GST: 5% = total 12% Montreal QST: 9.975% + GST: 5% = total 14.75% Toronto HST: 13% Halifax HST: 15% ** Tax is calculated on the total amount of the rental. Child Restraints Guideline We are happy to provide the following information on Child Restraint Guidelines for CanaDream RV’s. Child seat regulations for driving cars vary by province in Canada. CanaDream’s guidelines are based on the most restrictive provincial policies In Canada there are no regulations for having child seats in taxi or coach services. There are also no specific regulations in Canada requiring additional fixed points specific to child seats in RV’s. Nor is there specific legislation dealing with the use of child seats in motorhomes. CanaDream RV’s are fitted with safety airbag systems in the front seats of each unit which makes front seats unsuitable for children under the age of 13. In the chart below you will see 3 different types of child seats: Infant, Child and Booster (for the appropriate age/height/weight of child) alongside this, is the number of each type of seat which our units can accommodate.
might be possible to house more than 1 child/infant seat, only 1 can be fixed to the tether anchor. The other will need to be attached solely by the lap belt. No child restraints are required for children over min. 140 cm (55 inches), OR over min. 26kg (60lb) OR 8 years of age (on average) PLEASE NOTE: All child restraints must comply with current Canadian standards and it is the responsibility of the Guest to fit them in the RV. We strongly recommend any child restraints pre-booked. While every reasonable effort is made to ensure the accuracy of this information, CanaDream is not responsible for any errors or omissions. Please remember • When reserving the RV, you can request the rental of a child or a booster seat (for a fee). We do not provide rear facing infant seats for rental. • Guests are responsible for fitting the child/booster seat in the RV. • It is important that you specify which type of child seat you require at time of booking. We strongly recomend that you pre-book your child seat(s) as availability is limited. • If you are making use of our complimentary airport/airport hotel pick up, please also request the appropriate child/booster seat(s) for the transfer. This can be done on the evening before or the morning of pick up. Responsibility If, for any reason beyond the company's control, the reserved vehicle is not available, CanaDream reserves the right to substitute a vehicle of equivalent value or offer a higher rated vehicle at no additional cost. Should a lower rated vehicle be substituted, the company's only responsibility is to refund the difference between the two vehicles. Although this is infrequent, accidents or mechanical repairs may force substitutions. *Terms and Conditions May Change Without Notice Terms of booking on this website Information disclaimer The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time. Liability To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website. When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up. While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. If you encounter issues with the vehicle whilst on hire, you MUST report these issues directly to the relevant supplier at the earliest possible time. This will allow the supplier to remedy any issues and minimise any inconvenience to you. If you fail to report any vehicle issues during your rental, it is likely that compensation will not be offered. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier. Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts. Booking information To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 2% credit card or debit card surcharge will be added when your payment is processed. A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date. If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website. Information disclosure In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services. Amendments Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply: Motorhome rental alterations (all charges stated in local currency): 25.00 The alteration fee will not be charged if your alteration request is not possible. Vehicle Capacity and fitness to drive Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you. Refund Policy We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle. This website is owned and operated by Motorhome Republic Ltd. Our financial centre and marketing office is based at Level 5, 12 Madden Street, Wynyard Quarter, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us. |
